Return policy

Return & Refund Policy

Last Updated: October 9, 2026

Thank you for shopping at Wornspire!

Wornspire (https://wornspire.com) is operated by Heilongjiang Ruihao Renewable Resources Recycling Co., Ltd.

We want you to feel confident and satisfied with every purchase. If you are not completely happy with your order, we are here to help.

Please review our Return & Refund Policy below for detailed information about return eligibility, return procedures, shipping costs, refunds, exchanges, and order cancellations.

1. Return Period

We accept eligible returns within 14 calendar days of receiving your order.

To initiate a return, you must contact our customer service team within 14 calendar days of the delivery date.

Once your return request has been approved and return instructions have been provided, please ship your item back within 14 calendar days.

Returns requested outside the applicable return period may not be accepted unless required by applicable consumer protection laws.

2. Return Eligibility and Conditions

To qualify for a return, the following conditions must be met:

The item must be unused, unworn, unwashed, and in its original condition.
The item must include all original tags, labels, and accessories.
The item should be returned in its original packaging whenever reasonably possible.
The item must not show signs of damage caused by improper use or handling.
You must provide a valid order number, receipt, or proof of purchase.
The return request must be submitted within the applicable return period.

Customers may inspect and try on clothing or footwear as they would in a physical retail store.

Items showing signs of excessive use, washing, alteration, or damage beyond normal inspection may be refused or subject to a legally permitted deduction.

All returns are subject to inspection upon receipt.

These conditions do not limit your statutory rights regarding defective or incorrectly supplied products.

3. Non-Returnable Items

Certain products are not eligible for standard change-of-mind returns, where permitted by applicable law.

These may include:

Personalized, customized, or made-to-order products.
Undergarments, lingerie, or other hygiene-sensitive products that have been used or have had their hygiene seals removed.
Items that have been worn, washed, altered, or damaged after delivery.
Gift cards and eligible non-refundable digital products.
Items clearly marked as final sale or non-returnable before purchase, where such exclusions are legally permitted.

Important: Discounted and clearance products are not automatically excluded from our return policy.

If a product arrives damaged, defective, or incorrect, you may still be entitled to a refund, replacement, or other remedy under applicable consumer protection laws.

4. How to Request a Return

If you would like to return an item, please follow the steps below.

Step 1: Contact Customer Service

Email our customer service team at:

support@wornspire.com

Include the following information:

Your full name.
Your order number.
The product you wish to return.
The reason for your return.
Photographs of the product, if it is damaged, defective, or incorrect.

Step 2: Return Request Review

Our customer service team will review your request and confirm whether the product meets our return requirements.

We aim to respond to return inquiries within 2 business days.

Step 3: Receive Return Authorization and Address

If your request is approved, we will email you the designated return shipping address and detailed return instructions.

Please do not ship your return to our registered business address, the original shipping address, or the product manufacturer without prior authorization.

The authorized return facility may be located at a different address from our registered office.

Step 4: Ship the Item

Pack the item securely and send it to the designated return address according to the instructions provided.

We recommend using a trackable shipping service and retaining your shipping receipt.

Step 5: Inspection and Refund

Once the returned product arrives at our designated return facility, our team will inspect it and notify you of the refund decision by email.

If the return is approved, the refund will be processed according to the time frames stated below.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

A. Change-of-Mind Returns

If you wish to return an item because you changed your mind, ordered the wrong size or color, or no longer need the product:

You are responsible for the direct cost of return shipping, where permitted by applicable law.
Return shipping costs vary depending on the carrier, package size, and shipping destination.
Original shipping charges are generally non-refundable unless applicable law requires otherwise.
We do not charge restocking fees.
No additional return handling fee will be charged by Wornspire.

B. Damaged, Defective, or Incorrect Products

If we ship an incorrect product or your item arrives damaged or defective:

Wornspire will cover reasonable return shipping costs if a return is required.
We may provide a prepaid return label or arrange an alternative return solution.
You will not be responsible for additional shipping charges resulting from our error.
An eligible refund or replacement will be provided in accordance with applicable consumer protection laws.

Please contact our customer service team before returning any item so we can provide the appropriate shipping instructions.

6. Damaged, Defective, or Incorrect Items

We carefully process every order, but occasionally mistakes or shipping damage may occur.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

For faster assistance, we recommend reporting the issue within 7 calendar days of receiving your order.

Email: support@wornspire.com

Please provide:

Your order number.
A brief description of the issue.
Clear photographs showing the damage, defect, or incorrect item.
Photographs of the outer packaging, if relevant.

After reviewing your request, we will provide an appropriate resolution, which may include:

A replacement product at no additional cost.
A full refund to your original payment method.
Another mutually agreed solution, consistent with applicable law.

If a return is required due to an error on our part, we will cover the reasonable return shipping costs.

The recommended 7-day reporting period does not limit any statutory rights you may have regarding defective or incorrectly supplied goods.

7. Refund Processing Time

Once your returned item has been received, we generally complete our inspection within 3–5 business days.

If your refund is approved:

We will issue the refund within 5 business days of approval.
Your refund will be sent to your original payment method.
Your bank, credit card issuer, or payment provider may take an additional 5–10 business days to post the refund to your account.

We will send you an email confirmation once your refund has been issued.

Please note that actual posting times depend on your financial institution or payment provider.

Where applicable law requires an earlier refund or a different refund schedule, the legally required time frame will apply.

8. Refund Method and Amount

All approved refunds will be issued to the original payment method used when placing the order.

This may include:

Credit cards.
Debit cards.
PayPal or other supported digital payment services.

Refunds will generally include the purchase price of the returned product and applicable taxes.

For voluntary returns, original shipping charges are generally not refundable, except where required by law.

If a product is defective, damaged, or incorrect due to our error, applicable shipping charges will be refunded as required by law.

We do not charge restocking fees or refund processing fees.

If your original payment method is no longer available, please contact support@wornspire.com for further assistance.

9. Late or Missing Refunds

If you have not received your refund within the expected time frame, please follow these steps:

Check your bank account or original payment account.
Contact your credit card company or payment provider, as refunds may take additional time to appear.
Contact your bank to verify whether the refund is being processed.
If you still cannot locate your refund, contact us at support@wornspire.com.

Please include your order number so we can investigate the issue efficiently.

10. Exchanges

If you would like to exchange a product for a different size, color, or style, please contact us within the applicable return period.

Email: support@wornspire.com

Exchanges are subject to product availability and return eligibility.

If a direct exchange is unavailable, we may ask you to return the original item for a refund and place a new order.

If an exchange is necessary because we sent an incorrect or defective product, we will cover the applicable shipping costs.

11. Order Cancellations

We accept order cancellation requests before an order has been shipped, provided cancellation is still possible within our fulfillment process.

To request a cancellation, please email:

support@wornspire.com

If your order is successfully canceled before shipment, we will provide a full refund to your original payment method.

If your order has already shipped, we may be unable to cancel it. You may request a return after delivery in accordance with this policy.

Any mandatory statutory cancellation rights will remain unaffected.

12. International Returns and Consumer Rights

We serve customers in different countries and regions. Return shipping costs, delivery times, and applicable consumer rights may vary by location.

For international change-of-mind returns, customers are generally responsible for the direct return shipping costs, except where otherwise required by applicable law.

European Union and United Kingdom Customers

Where applicable, customers in the European Union and the United Kingdom have a statutory right to withdraw from eligible online purchases within 14 days of receiving their goods, without giving a reason.

To exercise this right, notify us at support@wornspire.com within the applicable withdrawal period.

You must then return the goods within 14 days of notifying us of your withdrawal, unless another legally permitted arrangement applies.

For qualifying statutory withdrawals:

We will refund the purchase price and the cost of standard outbound delivery, where required by law.
Customers are generally responsible for direct return shipping costs when informed of those costs before purchase.
Any additional delivery charges arising from a customer's choice of premium or express shipping may be excluded where permitted by law.
We will issue the required refund within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the returned goods or receive evidence that you have sent them back, whichever occurs first, as permitted by law.
Statutory exceptions to the right of withdrawal continue to apply.

Nothing in this policy excludes, restricts, or overrides any mandatory consumer protection rights available under applicable law.

13. Return Address and Shipping Instructions

For accurate processing, all returns must be sent to the designated return facility provided by our customer service team.

How to obtain your return address:

Send a return request to support@wornspire.com.
Provide your order number and reason for the return.
Wait for confirmation and return authorization.
Receive the designated return address and shipping instructions by email.
Ship your item to the authorized return facility.

Important: Our registered business address is provided for legal and company identification purposes. It should not be used as a product return address unless our customer service team specifically confirms that it is the correct return destination.

Unauthorized return shipments may result in processing delays.

14. Contact Information

If you have any questions about our Return & Refund Policy, please contact us using the information below.

Store Name: Wornspire

Website: https://wornspire.com

Company Name / Operated By: Heilongjiang Ruihao Renewable Resources Recycling Co., Ltd.

Unified Social Credit Code: 91231282MAE0PH9G3G

Registered Address: Group 34, Committee 4, Zhaolan Street, Zhaodong City, Suihua City, Heilongjiang Province, China

Customer Service Email: support@wornspire.com

Customer Service Response Time: We aim to respond within 2 business days, excluding weekends and public holidays.

We are committed to resolving return and refund requests fairly, promptly, and transparently.

Thank you for choosing Wornspire!