Shipping policy

Shipping Policy

Last Updated: October 9, 2026

Thank you for shopping at Wornspire!

Wornspire (https://wornspire.com) is operated by Heilongjiang Ruihao Renewable Resources Recycling Co., Ltd.

We are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how we process and deliver orders, calculate shipping fees, provide tracking information, and handle delivery-related issues.

Please review this policy before placing an order.

1. Order Processing Time

We generally process orders within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays.

Please note:

  • Order processing time is separate from shipping transit time.

  • Orders placed on weekends or public holidays will generally begin processing on the next business day.

  • Processing may take longer during major sales, promotional events, or periods of high order volume.

  • Orders requiring additional payment verification or address confirmation may experience delays.

If a significant processing delay occurs, we will make reasonable efforts to notify you using the email address associated with your order.

2. Shipping Destinations

Wornspire offers international shipping to supported countries and regions.

Shipping availability is determined by the delivery destination entered during checkout. We do not guarantee delivery to every country worldwide.

Our international shipping services may be available to customers in destinations including:

  • United States

  • Canada

  • United Kingdom

  • Germany

  • Selected European Union countries

  • Australia

  • New Zealand

Delivery to these destinations is subject to availability through our shipping partners and confirmation at checkout.

Certain remote areas, restricted territories, or addresses subject to carrier limitations may not be eligible for delivery.

If your country or region is not available during checkout, we are currently unable to accept an order for that destination through our website.

For confirmation of shipping availability, please contact support@wornspire.com before placing your order.

3. Estimated Shipping and Delivery Times

Estimated delivery times depend on your destination, shipping carrier, customs processing, and local delivery conditions.

For supported destinations, our estimated standard shipping transit times are:

Destination Estimated Shipping Time
United States 14–21 business days
Canada 14–21 business days
United Kingdom 14–21 business days
Germany 14–21 business days
Other supported European Union countries 14–21 business days
Australia and New Zealand 14–21 business days

These are general estimates based on our standard international shipping window. Actual delivery times may vary by destination, and availability must be confirmed at checkout.

Total Estimated Delivery Time = Order Processing Time + Shipping Transit Time

  • Order processing: 1–3 business days.

  • Standard shipping transit: approximately 14–21 business days.

  • Total estimated delivery: approximately 15–24 business days after payment confirmation.

These estimates do not include unexpected delays caused by customs inspections, weather conditions, carrier disruptions, or other circumstances outside our reasonable control.

Where a legally required delivery deadline applies, we will comply with that deadline or provide the remedies required by applicable law.

4. Shipping Costs

Shipping fees are calculated at checkout.

Shipping costs depend on factors such as:

  • Delivery destination.

  • Number of items ordered.

  • Package weight and dimensions.

  • Available shipping services.

  • Any applicable shipping promotions.

The applicable shipping charge will be displayed during checkout before you complete payment.

We do not apply a universal fixed shipping rate or guarantee free shipping on all orders.

If a free shipping promotion is available, its eligibility requirements and any applicable restrictions will be displayed on our website or at checkout.

Customers can review the total order amount, including the applicable shipping fee, before placing an order.

5. Order Confirmation and Shipment Tracking

After your order has been successfully placed, we will send an order confirmation email to the email address provided at checkout.

Once your order has been dispatched and tracking details are available, we will send a shipping confirmation email containing:

  • Your order number.

  • Shipping carrier information, when available.

  • Your shipment tracking number.

  • A tracking link or instructions for checking delivery status.

Tracking information may take 24–72 hours after the shipping confirmation email to become available or update in the carrier's system.

Tracking updates may be less frequent during international transportation, customs clearance, or transfers between carriers.

If you have not received tracking information after your order has been shipped, please contact support@wornspire.com.

6. Customs Duties, Import Taxes, and Additional Charges

International orders may be subject to import duties, value-added tax (VAT), goods and services tax (GST), customs clearance fees, or other charges imposed by the destination country.

Our tax and customs arrangements are as follows:

  • Any taxes or duties collected by Wornspire will be identified during checkout.

  • If applicable import duties, taxes, or customs fees are not collected at checkout, the customer is generally responsible for paying those charges directly to the carrier or relevant customs authority, unless applicable law requires otherwise.

  • Additional customs charges are determined by the destination country's regulations and are not necessarily included in the product price or shipping fee.

  • We cannot guarantee that a shipment will be exempt from customs inspection or import charges.

Any mandatory tax collection, price disclosure, or other obligations imposed on Wornspire under applicable law will take precedence over these general arrangements.

Customers are encouraged to review the applicable import requirements before placing international orders.

If you are uncertain whether taxes or duties are included in your order total, please contact our customer support team before purchasing.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully verify:

  • Full recipient name.

  • Street address and building or apartment number.

  • City, state, or province.

  • ZIP or postal code.

  • Country or region.

  • Contact phone number, where required.

If you notice an error after placing your order, please contact support@wornspire.com as soon as possible.

We will make reasonable efforts to update the shipping address before dispatch.

However, address changes cannot be guaranteed once an order has been shipped.

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping costs may apply if redelivery is requested.

Any refund for an undeliverable order will be handled according to the circumstances and applicable consumer protection laws.

If the delivery issue was caused by an error on our part, we will arrange an appropriate correction at no additional cost to the customer.

8. Failed Deliveries, Unclaimed Packages, and Refused Shipments

A delivery attempt may be unsuccessful if:

  • The recipient is unavailable.

  • The shipping address is incorrect or incomplete.

  • The package is not collected within the carrier's holding period.

  • Required customs information or payments are not provided.

  • The recipient refuses delivery.

If delivery is unsuccessful, the shipping carrier may attempt redelivery, hold the package for collection, or return it to the sender.

Customers should follow the carrier's instructions and contact us promptly if assistance is required.

If a package is returned due to circumstances within the customer's control, reasonable additional shipping charges may apply to a requested reshipment, where permitted by law.

If a refund is requested instead, we will review the circumstances and any legally required refund obligations.

We do not automatically deny refunds solely because a delivery attempt was unsuccessful.

If a delivery problem was caused by our error or the carrier acting on our behalf, we will assist with an appropriate resolution.

9. Shipping Delays

While we work to deliver orders within the estimated time frame, delays may occasionally occur due to:

  • Severe weather conditions.

  • Customs inspections or clearance procedures.

  • Public holidays.

  • Transportation disruptions.

  • High shipping volumes.

  • Carrier service interruptions.

  • Incorrect or incomplete delivery information.

  • Other circumstances outside our reasonable control.

If your order is delayed, please check your tracking information for the latest available updates.

If your package has not arrived after the estimated delivery window, please contact support@wornspire.com with your order number.

We will investigate the shipment with the carrier and provide available updates.

If we cannot fulfill delivery obligations within a legally required period, we will provide the remedies required under applicable consumer protection laws, which may include cancellation or a refund.

10. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please:

  1. Check your mailbox, porch, building reception area, or other usual delivery locations.

  2. Ask household members or building staff whether they accepted the package.

  3. Review any delivery notices or carrier instructions.

  4. Contact us at support@wornspire.com if the package remains missing.

We will assist in investigating the delivery status with the relevant shipping carrier.

If a package is confirmed lost in transit before delivery, we will provide an appropriate resolution, which may include reshipment or a refund, consistent with applicable law.

Customers will not be required to bear losses for which Wornspire remains legally responsible.

11. Damaged or Incorrect Deliveries

If your package arrives damaged or contains an incorrect product, please contact our customer service team as soon as possible.

For faster assistance, we recommend reporting the issue within 7 calendar days of delivery.

Email: support@wornspire.com

Please include:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected products.

  • Photographs of the packaging, if relevant.

After reviewing the issue, we will provide an appropriate resolution, which may include:

  • A replacement at no additional cost.

  • A refund to your original payment method.

  • Another mutually agreed solution consistent with applicable law.

If a return is required because of a product defect, shipping damage, or an incorrect item supplied by us, Wornspire will cover the reasonable return shipping costs.

The recommended reporting period does not limit any mandatory statutory rights.

For additional details, please review our Return & Refund Policy.

12. Multiple Items and Split Shipments

If your order contains multiple items, some products may be shipped separately due to inventory availability, packaging requirements, or fulfillment arrangements.

If your order is divided into multiple shipments:

  • Items may arrive on different dates.

  • Separate tracking numbers may be issued.

  • You will not be charged additional shipping fees solely because we choose to split an order, unless you have expressly agreed to an additional service or charge.

If you have questions about missing items from a partially delivered order, please contact our customer service team.

13. P.O. Boxes and APO/FPO Addresses

Delivery to P.O. Boxes, military APO/FPO addresses, and certain remote locations depends on carrier availability and destination restrictions.

Although these address types may be supported by some shipping services, delivery cannot be guaranteed for every order.

Please contact support@wornspire.com before placing an order if you need delivery to a P.O. Box or APO/FPO address.

14. Multiple Delivery Addresses

We can process only one shipping address per order.

If you want to send items to different addresses, please place separate orders for each destination.

Shipping costs will be calculated separately at checkout for each order.

15. Customer Service and Shipping Assistance

If you need assistance with order processing, shipping charges, delivery estimates, tracking information, or delivery problems, please contact us.

Customer Service Email: support@wornspire.com

We aim to respond to customer inquiries within 2 business days, excluding weekends and public holidays.

Please include your order number and a brief description of your issue so that we can assist you efficiently.

16. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in shipping services, carrier arrangements, available destinations, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Material changes affecting existing orders will be handled in accordance with applicable law and the shipping terms agreed upon at the time of purchase.

17. Company and Contact Information

Wornspire is operated by Heilongjiang Ruihao Renewable Resources Recycling Co., Ltd.

Store Name: Wornspire

Website: https://wornspire.com

Legal Company Name: Heilongjiang Ruihao Renewable Resources Recycling Co., Ltd.

Unified Social Credit Code: 91231282MAE0PH9G3G

Registered Address: Group 34, Committee 4, Zhaolan Street, Zhaodong City, Suihua City, Heilongjiang Province, China

Customer Service Email: support@wornspire.com

Customer Service Response Time: Within approximately 2 business days.

Please note that our registered business address is provided for legal and business identification purposes. It is not necessarily a warehouse, fulfillment center, or authorized return address.

For product returns, please contact our customer service team and follow the instructions in our Return & Refund Policy.

Thank you for shopping with Wornspire. We appreciate your trust and look forward to serving you!